CoinCasino is committed to preventing money laundering and terrorist financing. This policy outlines the measures taken to comply with anti-money laundering regulations under the licence issued by the Government of the Autonomous Island of Anjouan. All players and visitors are expected to cooperate with these procedures. Failure to do so may result in account restrictions, suspension or permanent closure.
Customer Identification
All users must complete identity verification before making their first withdrawal. The following documents may be requested:
- Government-issued photo ID such as a passport or driving licence.
- Proof of address dated within the last 3 months, such as a utility bill or bank statement.
- Proof of payment method, such as a photo of the card used, an e-wallet screenshot or a crypto wallet ownership confirmation.
- A selfie holding your ID document for additional confirmation.
Documents must be clear, unedited and show all four corners. Blurred, cropped or altered submissions will be rejected, and a new upload will be required before any withdrawal can be processed. Once verified, all subsequent crypto payouts are processed without additional checks.
Know Your Customer (KYC)
KYC checks are performed on all accounts to verify the identity and age of players. Additional verification may be requested at any time, especially when unusual activity is detected or when deposits reach a certain threshold. KYC procedures also apply when a player changes personal details such as name, address or payment method. Accounts that fail to pass KYC checks will remain restricted until valid documentation is provided.
KYC Verification Levels
The platform uses a tiered verification system to balance security with convenience:
- Basic Level: email confirmation and account creation. Grants access to deposits and gameplay.
- Standard Level: government-issued ID and proof of address. Required before processing the first withdrawal.
- Enhanced Level: source of funds documentation and additional identity checks. Triggered by high-value transactions or when flagged by the compliance team.
The support team typically completes Standard Level verification within 24 hours of receiving all required documents. Enhanced checks may take longer depending on the complexity of the review.
Crypto Wallet Verification
For players who deposit and withdraw exclusively in cryptocurrency, additional wallet verification may be requested. This includes confirming ownership of the wallet address used for transactions on the platform. Players may be asked to sign a micro-transaction or provide a screenshot from their wallet app showing the address and account name. This measure helps prevent unauthorised use of third-party wallets.
Transaction Monitoring
All deposits and withdrawals on CoinCasino are monitored for suspicious patterns. This includes unusually large transactions, frequent deposits with minimal gameplay, rapid movement of funds between accounts and attempts to withdraw funds without significant wagering activity. The compliance team uses both automated systems and manual reviews to identify transactions that fall outside normal player behaviour. Any flagged activity is reviewed internally before further action is taken.
Suspicious Activity Reporting
If suspicious activity is identified, CoinCasino is obligated to file a report with the relevant regulatory authorities. Accounts may be frozen during the investigation, and affected users will be unable to deposit, play or withdraw until the review is complete. The account holder cannot be informed that a report has been filed, in accordance with applicable anti-tipping-off regulations. The duration of an investigation depends on the complexity of the case and the response time of the relevant authorities.
Source of Funds
Proof of the source of funds may be requested at any time. This may include:
- Recent payslips or employment contracts.
- Tax returns or pension statements.
- Bank statements showing regular income.
- Documentation of inheritance, property sale or investment returns.
- Proof of business ownership or dividends received.
- Crypto exchange statements or blockchain transaction history confirming the origin of deposited funds.
Contact Our Compliance Team
For questions about KYC or AML procedures, or assistance submitting verification documents, the compliance team is available 24/7 via live chat and email at [email protected]. All verification-related queries are resolved as quickly as possible so players can get back to playing without unnecessary delays.