Our Commitment to Safe Gambling
CoinCasino views gambling as a form of entertainment, not a primary source of income. Recognising the potential negative consequences of gambling addiction on personal and professional lives, the platform aims to support users in keeping their activity enjoyable and under control. Multiple built-in tools are available to help players set their own boundaries.
Strategies for Responsible Gambling
To help manage your gambling activities, consider the following principles:
- Engage in gambling solely for entertainment purposes.
- Establish clear limits on the money and time you allocate to gambling.
- Gamble only with funds you can afford to lose, whether fiat or crypto.
- Refrain from attempting to recover losses.
- Avoid gambling when under the influence of alcohol or drugs.
- Take regular breaks during your gaming sessions.
- Never borrow money or use credit to fund your gambling activity.
Tools for Managing Your Gambling
CoinCasino provides tools within your Personal Account to help control gambling activity and spending.
- Deposit limits set daily, weekly or monthly limits
- Session reminders receive alerts during long play sessions
- Account closure request temporary or permanent closure via support
These tools are available in your account settings and help you stay in control.
Self-Exclusion Programme
Should you feel unable to gamble responsibly, CoinCasino offers a self-exclusion feature. This voluntary action allows you to exclude yourself from services for a period ranging from 6 months to 5 years, or even permanently, depending on your preference. During the self-exclusion period, you will not be able to log in, deposit or place any bets. Marketing communications will also be paused for the duration of your exclusion.
Activation and Enforcement
The restriction on your account becomes effective once you receive confirmation from the Support Team. If your access remains unchanged or the self-exclusion has not commenced as requested, please reach out to the Support Team immediately for resolution. Once a self-exclusion period is set, it cannot be reversed or shortened under any circumstances. This measure exists to protect players who have made the decision to take a break from gambling.
Protecting Minors
CoinCasino strictly prohibits underage gambling. Services are not promoted to minors or individuals with mental impairments. If you share your device with minors, it is your responsibility to make sure they cannot access your account details or services. Using parental control software such as Net Nanny or Cyberpatrol to block access to gambling websites on shared devices is recommended.
Warning Signs of Problem Gambling
It is important to recognise when gambling may be becoming a problem. Common warning signs include:
- Spending more than you can afford
- Neglecting work or family responsibilities
- Feeling anxious or irritable when not gambling
- Hiding your gambling activity from others
If you or someone you know shows any of these signs, seeking help through the available support resources is recommended.
Resource Directory for Assistance
These organisations offer various forms of support, from therapy and counselling to information and guidance for those affected by gambling problems.
- Gambling Therapy is a global service providing free, practical advice and emotional support to anyone affected by gambling.
- Gambling Help Online offers free, confidential support for Australian players concerned about their gambling or someone else’s.
- Gamblers Anonymous Australia is a fellowship of men and women who share their experience, strength and hope with each other to help recover from a gambling problem.
CoinCasino encourages anyone facing challenges with gambling to seek assistance. The resources listed above are just a starting point for finding help and support.