At CoinCasino, the privacy and security of users is a priority. This policy outlines how personal information is managed for players using the platform. By creating an account and using the services, you consent to the collection and processing of your data as described below. Reading this page carefully is recommended to understand how your information is handled.
Information We Collect
- Personal Information: data such as name, date of birth, email address, phone number, contact details and device identifiers for account management and verification purposes.
- Usage Data: pages visited, device type, browser version, session duration and interaction patterns to improve site functionality and personalise your experience.
- Cookies: used to identify returning visitors, save preferences and provide a personalised experience. More details are accessible in the Cookie Use section below.
- Financial Data: payment details including crypto wallet addresses, e-wallet IDs and transaction histories collected to process deposits and withdrawals securely.
How We Use Your Information
- Account Support: your details help provide account access, gameplay troubleshooting and service updates.
- Recommendations: usage data is used to customise offers and improve game-related content across the platform.
- Security: all data is protected using SSL encryption and secure storage policies.
- Compliance: your information may be used to meet regulatory obligations, including age and identity verification under licensing requirements issued by the Government of the Autonomous Island of Anjouan.
- Communication: contact details may be used to send service notifications, promotional offers and policy updates. You can opt out of marketing communications at any time through your account settings.
Sharing Your Information
User data is never sold to third parties. Information may be shared with licensed partners when required for operations or compliance:
- Payment processors
- Identity verification services
- Crypto wallet providers
- Game studios
All partners operate under strict confidentiality agreements.
Data Security
CoinCasino uses SSL encryption, secure data centres and regular audits to protect user data. Crypto transactions are processed via blockchain protocols, and private wallet keys are not stored on servers.
Your Rights
You can manage your personal data:
- Request access to your data
- Ask for corrections or deletion
- Restrict data processing
- Opt out of marketing use
Requests are processed within 30 days via support or live chat.
Data Retention
Data is stored while your account is active and may be retained for at least 5 years after closure to meet regulatory requirements.
Cookie Use
Cookies are used to track visitor behaviour and improve performance. They help optimise navigation, understand gameplay trends and store language preferences. Cookies also allow measurement of marketing campaign effectiveness and delivery of relevant content to users.
Types of Cookies
- Essential Cookies: required for account login, security and page loading. The site cannot function properly without these.
- Performance Cookies: used to track load times, page errors and usage analytics to help improve site performance.
- Preference Cookies: store game language, bet size preferences and other personalised settings.
- Targeting Cookies: support retargeting from external ad platforms based on page views and help deliver relevant promotional content.
Cookie Management
Users can disable or delete cookies in browser settings. Note that doing so may affect the accessibility or functionality of some site features. Cookie preferences can also be managed through the cookie banner displayed when you first visit the website.